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Privacy Policy

Effective Date: May 15, 2026

At PineLogix ("we," "our," or "us"), we engineer systems with the highest standards of data security and transparency. This Privacy Policy details how we collect, use, process, and protect your information when you visit our website (pinelogix.in), interact with our AI integrations, or engage our digital agency services.

1. Information We Collect

We collect information to provide, secure, and improve our services:

  • Information You Provide: Name, email address, phone number, company details, and project requirements submitted via contact forms, email, or chatbot interfaces.
  • Technical Data: IP addresses, browser types, operating systems, and device identifiers collected automatically when accessing our infrastructure.
  • Usage Data: Pages visited, time spent, navigation paths, and interaction with our user interfaces.
  • Project Data: Proprietary data, API keys, or assets you securely share with us during the development of your custom software.

2. How We Use Your Information

Your data powers our operational logic. We use it to:

  • Draft proposals, statements of work, and deliver custom software solutions.
  • Respond to inquiries, provide technical support, and send administrative updates.
  • Optimize website performance, debug issues, and enhance UI/UX workflows.
  • Power custom AI chatbot interactions strictly to provide relevant assistance.

3. AI Data Processing

We frequently integrate Large Language Models (LLMs) such as Google Gemini or OpenAI. When you interact with our AI-powered features, your text inputs are processed by these third-party APIs. We configure our API integrations to ensure that your inputs are not used by the providers to train their public base models, preserving your corporate confidentiality.

4. Data Sharing & Third-Party Vendors

We do not sell, rent, or trade your personal data. We only share data with essential infrastructure providers required to operate our services:

  • Hosting & Cloud infrastructure: Vercel, AWS, or DigitalOcean.
  • Databases: MongoDB Atlas.
  • Communication: Resend or Brevo for transactional emails.
  • Analytics: Privacy-respecting analytics platforms to monitor uptime and traffic.

We may also disclose information if required by law, subpoena, or valid legal process in our jurisdiction (India).

5. Data Security

We implement robust technical and organizational measures to protect your data, including end-to-end encryption, secure HTTPS connections, JWT-based authentication, and hashed passwords. However, no internet transmission is 100% secure. We cannot guarantee absolute security but commit to maintaining enterprise-grade protection architectures.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to store user preferences, maintain session security (such as admin login tokens), and analyze site traffic. You can instruct your browser to refuse all cookies; however, certain functional aspects of our application may degrade without them.

7. Your Rights (GDPR & International Standards)

Depending on your geographic region, you possess several rights regarding your data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data when it is no longer necessary.
  • Right to Restrict Processing: Request a pause on data processing operations.

8. Policy Updates

We may dynamically update this Privacy Policy as our technology stack and legal requirements evolve. We will notify you of significant changes by updating the "Effective Date" at the top of this page. Continued use of our services constitutes acceptance of the modified policy.

9. Contact Us

For questions regarding our data architecture or to exercise your privacy rights, please contact our Data Protection Officer at: privacy@pinelogix.in.